Dotli by Lalune Creative
A helping hand.
A question, a tangled bead, or an idea to share? We’d love to hear from you.
Contact Dotli support
Please include your device model, iOS version, Dotli version (shown at the bottom of Settings), and what happened. A screenshot can help. Leave out passwords and payment details.
Support is provided by Lalune Creative AB, Sweden.
Common questions
How do I restore Dotli Studio?
Open Dotli’s Settings, choose “Explore Studio & restore purchases” or “View Studio & restore purchases,” then use Restore purchases. Make sure you are signed in to the App Store with the Apple Account used to buy Studio. Restoring a purchase restores Studio access; it does not restore your saved boards.
Is Studio a subscription?
No. Dotli Studio is an optional one-time purchase that opens all 200 current patterns, both ladder chapters, and unlimited photo projects. You can start free with 20 patterns, the first ladder chapter, one photo project, and free boards.
Where are my boards saved?
Your boards, stash, progress, and preferences are saved on this device. Dotli does not have an account or its own cloud sync. Device backups may include app data, depending on your Apple settings. Deleting the app removes its local data, so please contact us before reinstalling if you are trying to recover work.
Does Dotli upload my photos?
No. Photo conversion happens on your device. Dotli keeps the resulting bead pattern in your project, not the original photo. You choose whether to export or share a finished card.
Why can’t I use the camera or save a card?
Check Dotli’s permissions in iOS Settings. The camera needs camera access, and Save image needs permission to add images to Photos. You can also use the system photo picker to choose a picture, or Share card to save an exported card to Files.
Can I remove my data?
Removing an item from your stash removes that entry, but related project progress can remain. To remove all local Dotli data, delete the app in iOS Settings; offloading keeps its data. Exported images and device backups are managed separately. There is no Dotli account to delete.
How do I request a refund?
Apple handles App Store payments and refund requests. Visit reportaproblem.apple.com and sign in with the Apple Account used for your purchase.
Privacy and app terms
Read our privacy policy for details about information, permissions, and deletion, or our app terms for purchase and licence information.